Privacy, Returns and Refunds, and Website Disclaimer

 

Privacy Policy

Your privacy is very important to me and I am committed to ensuring that your privacy is protected, so my Privacy Policy sets out how I (Helen Riddle) use and protect any information that may be collected about you when you visit my website or subscribe to my email list, and explains how you can manage this information.

Please read this notice carefully and should you have any questions about the Privacy Policy, please get in touch via email to helen@helenriddle.co.uk 

If you would like me to let you know about any future exhibitions, workshops, and fairs you can give me your consent to do this by entering your email address in the space provided on the Contact page of this website and requesting to subscribe. The only information in this instance I ask for is your email address.

If you have visited one of my exhibitions/open studios/art fairs and asked to be put on my mailing list, or if you have bought something from me, I have added your name to my email list. If you wish to remove your email address from my mailing list, please let me know using the contact form on my website or by emailing me directly at the address above.

What do I do with your email address and other data?

Data collected by this website is used to take and fulfil customer orders through third party delivery and to administer and enhance this site and service.

I will only ever use your email address to send you details about exhibitions, workshops or fairs where I will be selling. I will never share your information with anyone else; in particular, I will not sell, rent, exchange or give your email address to anyone for the purpose of sending you unsolicited marketing emails. If you no longer wish to receive emails from me, you can contact me to inform me via the contact page of my website and I will make sure that your details are removed within 30 days.

I will only disclose your contact information to third parties for order processing and delivery purposes.

How long do I keep your data?

I do not keep your personal data for longer than necessary. The data collected during the process of placing an order will be retained for seven years in accordance to UK tax law.  The data collected when you opt in to receive our marketing communications will be retained for up to 12 months after you unsubscribe or ask to be unsubscribed.

Your rights

You have the right to be in control of how your personal information is used and you can do this in the following ways:

  • you can unsubscribe by sending a message to me using the Contact form on this website or directly to my email address given above;
  • you can ask me for a copy of the personal information that I hold about you;
  • you can let me know if you want me to make any changes or corrections to information I hold about you;
  • you can ask me to erase the personal information I hold about you; or
  • If you want to do any of these or have any questions about your personal information, please contact me.

I will respond to your request within 30 days.

 

Returns and refund policy

Returns 

In the unlikely event that your order arrives damaged please contact me immediately so that I can arrange a replacement or refund. If possible, please take photos of the damaged packaging and contents.

Returns of non-commissioned pieces

Should you wish to return any purchase for any other reason, I am able to refund or replace an item if it is returned within 30 days in unused and resalable condition, in accordance with UK distance selling regulations.

If you wish to return a purchase, you should email helenriddle61@gmail.com with all relevant details as soon as possible to discuss whether you wish to have a replacement or alternatively provide details of your bank account so I can arrange a refund.

Returns of Commissioned pieces

I will send an image of the work for your approval before you are required to make any payment. As commissioned pieces are specific and unique to the purchaser I will only be able to refund in the event of the item being damaged on arrival.

Shipping
To return your product, you should mail your product to:

Helen Riddle, 39 Marriott Grove, Sandal, Wakefield, West Yorkshire WF2 6RP, United Kingdom 

You will be responsible for paying for your own shipping costs for returning your item. Any shipping costs are non-refundable.

Refunds and exchanges

Once your return is received and inspected, I will send you an email to confirm receipt of your returned item. I will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a payment will be made to the bank details you have notified or alternatively by cheque, within a period of 14 days.

Depending on where you live, the time it may take for your exchanged product to reach you may vary, but I will endeavour to send the replacement within 14 days by Royal Mail first class delivery.

 

Website disclaimer

This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this website. Using the website implies that you accept the terms of this disclaimer. We do occasionally update the details of this disclaimer so please refer back to them in future.

1. Use of website

1.1 You are not permitted to use our website for your own purposes or to print and download material(s) from this website. Material on this website must not be republished online or offline.

1.2 The copyright and other intellectual property rights in all material on this website are owned by us or our licensors and must not be reproduced without our prior written permission.

2. Visitor conduct

2.1 With the exception of personally identifiable information, the use of which is covered in our privacy policy (see above), any material you send or post to this website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

2.2 When using this website you shall not post or send to or from this website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

3. Site uptime

3.1 We take all reasonable steps to ensure that this website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore we will not be liable if this website is unavailable at any time.

4. Links to and from other websites

4.1 Any links to third party websites located on this website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

4.2 If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, any page on this website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

5. Exclusion of liability

5.1 We take all reasonable steps to ensure that the information on this website is correct. However, we do not guarantee the correctness or completeness of material on this website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this website) shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

6. Law and jurisdiction

This Legal Notice shall be governed and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

 

About us

This website, http://www.helenriddle.co.uk is owned and operated by:

Helen Riddle, 39, Marriott Grove, Sandal, Wakefield, West Yorks. WF2 6RP, UK

email: helen@helenriddle.co.uk

tel +44 (0) 7949 291485